Most companies have field technicians who play a significant role in representing a business to the customers through their services. 5 Ways of Increasing your Field Technician’s Work Efficiency: Business owners cannot ignore the field workers role in promoting growth and increasing efficiency in customer service delivery. Fieldwork remains one of the areas with least changes in most companies. However, the organizations that have paid more attention to the area attest to increased sales and improvements in customer service leading to a better bottom line. Below are ways you can employ to improve the efficiency of field workers in your business: 1) Definition and Management of your Goals Field service management begins by identifying your goals and working towards meeting the goals. Working towards a particular target, not only motivates the field workers, but also helps in monitoring progress. The field managers together with the field technicians in the service companies should formulate a way to measure their efficiency to ensure that they are making progress in their service delivery. They should also set realistic goals that they can complete quickly without a lot of pressure. Encouraging the workers not only promotes quality, but improves productivity. 2) Adoption of the Field Service Management Software The FSM software goes a long way in improving the effectiveness of field workers following the broad range of services that comes with it. Field managers have been using it in managing tasks, work order management, inventory and dispatch management, and tracking the progression of tasks. The…more detail
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